Supercharge your D2C with Amazon

Question 1

What is Smart Commerce by Amazon?

Answer

Smart Commerce by Amazon is a comprehensive suite of SaaS solutions that enables businesses to reach new customers online, streamline operations, and reduce costs. It empowers brands to digitize and automate their workflows while creating a seamless, branded shopping experience to serve customers directly.

The suite is driven by three core products designed to scale with your business:
A) SmartBiz: A powerful, no-code website builder that allows you to launch your own highly customizable Direct-to-Consumer (D2C) online store in minutes, complete with integrated payments and shipping.

B) SmartHub: An omnichannel Order Management System (OMS) powered by AWS that centralizes your inventory, order processing, and returns across multiple sales channels into a single, unified dashboard.

C) Buy with Amazon: A conversion-boosting integration that brings the trusted Amazon login, fast checkout experience, and reliable multi-channel fulfillment network directly to your independent storefront.

Businesses of any size can now take advantage of Amazon’s e-commerce innovations, logistics, and digital payments to provide a reliable and trustworthy experience to their customers—no matter where they are—directly through their own online store, across marketplaces, and everywhere in between.

Question 2

What solutions does Smart Commerce by Amazon offer?

Answer

Smart Commerce by Amazon offers 3 primary solutions- i) SmartBiz by Amazon that can help you create your own mobile-friendly end-to-end e-commerce website within minutes complete with integrated payments and shipping solutions in order to help you start selling online directly to your customers, and ii) Smart Hub by Amazon which is a performance-first, easy-to-use order management system (OMS) that can help you seamlessly manage all your orders, returns, inventory and pricing across all your sales channels from a single dashboard You can discover all features of SmartBiz by Amazon here and know more about Smart Hub by Amazon here.

Question 3

What is SmartBiz by Amazon?

Answer

SmartBiz by Amazon is a no-code website builder that can help you create your own end-to-end mobile friendly e-commerce website, easily within minutes. You don't need any design or coding skills to create your website with SmartBiz. You can now list and showcase unlimited products, offer online payment options to your customers and avail integrated doorstep pick-up and delivery services, all from one place. Backed by powerful tools from Amazon, you can now start selling the way you want, with policies you prefer, to your customers online. Kickstart your e-commerce business today with SmartBiz by Amazon.

Question 4

What is Smart Hub by Amazon?

Answer

Smart Hub is a performance-first Order Management System (OMS) powered by AWS to help you seamlessly manage your orders, returns, inventory & pricing across all your sales channels from a single dashboard. Simplify your post-purchase operations by automating your order processing with 99.9% uptime on SmartConsole, ensuring your business never stops.

Question 5

What is Multi-Channel Fulfillment?

Answer

Multi-Channel Fulfillment (MCF) enables businesses of all sizes to take advantage of Amazon's powerful fulfillment network including product storage and order fulfillment capabilities to fulfill their own orders received on any online sales channels (including their own independent websites or third-party marketplaces or social commerce). Currently, in India, this program is invite-only and live only for sellers using our FBA service. FBA sellers can now fulfill orders for even non-Amazon sales channels using their existing FBA inventory using Amazon's fulfillment network. Therefore, MCF allows you to maintain control over your sales and inventory, while letting Amazon fulfill your online orders from a single inventory source.

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Question 6

What are the charges or fees of using solutions of Smart Commerce by Amazon?

Answer

All products under the Smart Commerce suite of solutions will have their own pricing plans. Currently, we are running an early-bird introductory offer under which you can avail free trials of all of these products at completely zero fees/ charges/ commissions until June 2026. Our solutions are also invite only at the moment. In case you are interested to sign up for a free trial, please register your interest and our team will get back to you.

Question 7

How do I get help?

Answer

At any time, if you need help in setting up or operating your online store, please refer to the resources center or help center on our website to access FAQs and other useful resources such as blogs, tutorials, and step-by-step explainers. You can also connect with us on our social media handles such as Facebook, Instagram, and YouTube. Share your experience and keep yourself updated about the latest features and launches from Smart Commerce that can help you grow your business. Please note that our products are currently invite-only. In case you are interested to sign up for a free trial or want to book a demo, please register your interest and our team will get back to you.

Supercharge your D2C with Amazon

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