Smart Commerce Privacy policy
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Last updated: 29/11/2023
Smart Commerce enables you to (a) build an e-commerce website for your business, (b) track and manage all your inventory, orders and returns, wherever you sell – all in one place, and (c) fulfill all orders using Amazon’s fulfillment network.
This Privacy Notice describes how Amazon Smart Commerce Solutions Private Limited (“Smart Commerce”, “we”, “us”, or “our”) collects and uses your personal information in relation to Smart Commerce websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “Smart Commerce Services”). This notice applies to you if you interact with Smart Commerce Services or visit our Smart Commerce website.
This Privacy Notice does not apply to the collection and processing of end consumer personal information collected through any products, services, websites, or content that are offered by Smart Commerce customers using Smart Commerce Services or have their own privacy notice.
By using Smart Commerce Services, you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.
Personal information subject to this Privacy Notice will be collected and processed by Smart Commerce, with a registered office at H-9, Block B-1, Mohan Cooperative Industrial Area, Mathura Road, New Delhi – 110044.
• Personal Information We Collect
• How We Use Personal Information
• Cookies
• How We Share Personal Information
• How We Secure Information
• Access and Choice
• Children Personal Information
• Retention of Personal Information
• Contacts, Notices, and Revisions
• Examples of Information Collected
This Privacy Notice describes how Amazon Smart Commerce Solutions Private Limited (“Smart Commerce”, “we”, “us”, or “our”) collects and uses your personal information in relation to Smart Commerce websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “Smart Commerce Services”). This notice applies to you if you interact with Smart Commerce Services or visit our Smart Commerce website.
This Privacy Notice does not apply to the collection and processing of end consumer personal information collected through any products, services, websites, or content that are offered by Smart Commerce customers using Smart Commerce Services or have their own privacy notice.
By using Smart Commerce Services, you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.
Personal information subject to this Privacy Notice will be collected and processed by Smart Commerce, with a registered office at H-9, Block B-1, Mohan Cooperative Industrial Area, Mathura Road, New Delhi – 110044.
• Personal Information We Collect
• How We Use Personal Information
• Cookies
• How We Share Personal Information
• How We Secure Information
• Access and Choice
• Children Personal Information
• Retention of Personal Information
• Contacts, Notices, and Revisions
• Examples of Information Collected
Personal Information We Collect
We collect your personal information in order to provide and continually improve Smart Commerce Services.
Here are the types of personal information we collect:
Information You Give Us: We receive and store any information you provide in relation to Smart Commerce Services. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Smart Commerce Services.
Automatic Information: We automatically collect and store certain types of information when you interact with Smart Commerce Services. Click here to see examples of what we collect.
Information from Other Sources: We might receive information about you from other sources, including service providers, partners and publicly available sources. Click here to see additional examples of the information we receive
Here are the types of personal information we collect:
Information You Give Us: We receive and store any information you provide in relation to Smart Commerce Services. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Smart Commerce Services.
Automatic Information: We automatically collect and store certain types of information when you interact with Smart Commerce Services. Click here to see examples of what we collect.
Information from Other Sources: We might receive information about you from other sources, including service providers, partners and publicly available sources. Click here to see additional examples of the information we receive
How We Use Personal Information ?
We use your personal information to operate, provide, develop, and improve Smart Commerce Services. These purposes include:
- Provide Smart Commerce Services: We use your personal information to provide Smart Commerce Services and process transactions related to Smart Commerce Services, including registrations, subscriptions, purchases and payments.
- Measure, support and improve Smart Commerce Services: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Smart Commerce Services.
- Recommendations and personalization: We use your personal information to recommend Smart Commerce Services and other services provided by Smart Commerce and its affiliates that might be of interest to you, identify your preferences, and personalize your experience with Smart Commerce Services.
- Comply with legal obligations: In certain cases, we have a legal obligation to collect, use, or retain, your personal information to comply with laws. For instance, we collect information regarding place of establishment and bank account information for identity verification and other purposes.
- Communicate with you: We use your personal information to communicate with you in relation to Smart Commerce Services via different channels (e.g., by phone, e-mail, chat).
- Marketing: We use your personal information to market and promote Smart Commerce Services, and other services provided by Smart Commerce and its affiliates to you.
- Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
- Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Smart Commerce, and others. We may also use scoring methods to assess and manage credit risks.
- Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.
Cookies
To enable our systems to recognize your browser or device and to provide, market and improve Smart Commerce Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Amazon.com, Inc. and subsidiaries that Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
• Transactions involving Third Parties: We make available to you services, software and content provided by third parties for use on or through Smart Commerce Services. For example, shipping and payment processing services offered by us are made available through third parties. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include using third party vendors to simplify our customer onboarding processes. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon.com, Inc. or Amazon Smart Commerce Solutions Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and other agreements; or protect the rights, property, or safety of Smart Commerce, our users, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
• Transactions involving Third Parties: We make available to you services, software and content provided by third parties for use on or through Smart Commerce Services. For example, shipping and payment processing services offered by us are made available through third parties. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include using third party vendors to simplify our customer onboarding processes. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon.com, Inc. or Amazon Smart Commerce Solutions Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and other agreements; or protect the rights, property, or safety of Smart Commerce, our users, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
How We Secure Information
At Smart Commerce, security is our highest priority. We design our systems with your security and privacy in mind.
• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.
Access and Choice
You can view, update, and delete certain information about your account and your interactions with Smart Commerce Services. Click here for a list of examples of information that you can access. If you cannot access or update your information yourself, or have any questions as to how we collect and use your personal information, please contact our Grievance Officer.
You have choices about the collection and use of your personal information. You can choose not to provide certain information, but then you might not be able to take advantage of certain Smart Commerce Services.
You have choices about the collection and use of your personal information. You can choose not to provide certain information, but then you might not be able to take advantage of certain Smart Commerce Services.
- Account Information: If you want to add, update, or delete information related to your account, please go to the Smart Commerce Merchant Console. When you update or delete any information, we usually keep a copy of the prior version for our records.
- Communications: If you do not want to receive promotional messages from us, please unsubscribe using the unsubscribe link in the promotional emails we sent you
- Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Children’s Personal Information
We don’t provide Smart Commerce Services for purchase by children. If you’re under 18, you may use Smart Commerce Services only with the involvement of a parent or guardian.
Retention of Personal Information
We keep your personal information to enable your continued use of Smart Commerce Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.
Contacts, Notices, and Revisions
If you have any concern about privacy at Smart Commerce, you may contact us at the details of the Grievance Officer provided below.
If you interact with Smart Commerce Services on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.
Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.
If you interact with Smart Commerce Services on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.
Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.
Information You Give Us When You Use Smart Commerce Services
You provide information to us when you:
- Search for, subscribe to, or purchase Smart Commerce Services;
- Create or administer your Smart Commerce account (and you might have more than one account if you have used more than one email address when using Smart Commerce Services);
- Configure your settings for, provide data access permissions for, or otherwise interact with Smart Commerce Services
- Offer your products or services on or through Smart Commerce Services;
- Register for or attend a Smart Commerce event;
- Communicate with us by phone, e-mail, or otherwise;
- Complete a questionnaire, a support ticket, or other information request forms;
- Post on Smart Commerce websites, or participate in community features;
employ notification services.
Depending on your engagement with Smart Commerce Services, you might supply us with such information as:
- your name, email address, physical address, phone number, and other similar contact information.
- payment information;
- your location information;
- your IP address;
- information about your organization and your contacts, such as colleagues or people within your organization;
- information regarding identity, including government-issued identification information;
- corporate and financial information;
- GST numbers and other tax identifiers.
Automatic Information
We collect information automatically when you:
- Visit, interact with, or use Smart Commerce Services (including when you use your computer or other device to interact with Smart Commerce Services);
- Download content from us or upload content using Smart Commerce Services;
- Open emails or click on links in emails from us;
- Interact or communicate with us (such as when you attend a Smart Commerce event or when you request customer support).
Examples of information we automatically collect include:
- The internet protocol (IP) address used to connect your computer to the internet;
- Login, e-mail address, and password;
- The location of your device or computer;
- Content interaction information, including information about your internet service provider;
- Smart Commerce Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
- Version and time zone settings;
- Purchase and subscription history;
- The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for;
- Page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
- Phone numbers used to call our customer service number.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
- Marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information;
- Subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates, or third parties in relation to Smart Commerce Services;
- Search results and links, including paid listings (such as sponsored links);
- Credit history information from credit bureaus.
Information you can access
Examples of information you can access through Smart Commerce Services include:
- Your name, email address, physical address, phone number, and other similar contact information;
usernames, aliases, roles, and other authentication and security credential information; - Your subscription, purchase, usage, billing, and payment history;
- Payment settings, such as payment instrument information and billing preferences; tax information; and email communication and notification settings.
Grievance Officer / Nodal Officer
Please find below the details of the grievance / Nodal officer:
Name: Aditi Urdhwareshe
Designation: Grievance officer/ Nodal Officer
Contact: smartcommerce-grievanceofficer@amazon.com
The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.
Name: Aditi Urdhwareshe
Designation: Grievance officer/ Nodal Officer
Contact: smartcommerce-grievanceofficer@amazon.com
The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.
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